Responsible Gaming at dbaje

Our Commitment to Responsible Gaming

dbaje takes its responsibility to players seriously. Gambling, when approached thoughtfully, is a legitimate and enjoyable form of entertainment for adults. However, we recognise that for some people, gambling can become a problem that affects their finances, relationships, and overall wellbeing. That is why dbaje has built a comprehensive set of responsible gaming tools and policies designed to keep our players informed, empowered, and in control of their experience on the Platform.

Whether you are a cricket betting enthusiast tracking the BPL, a slots player spinning for fun, or someone who enjoys live casino games after work, our responsible gaming framework applies equally and without exception. We encourage all players across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh to make use of the tools described on this page.

21+ Age Restriction — Strictly Enforced

dbaje enforces a strict minimum age policy. All new accounts undergo age verification as part of the KYC process. We require documentary proof of age — such as a national ID card, passport, or birth certificate — before any account is approved for real-money play. No deposits, withdrawals, or bonus claims are permitted until identity and age have been confirmed.

If dbaje discovers that a player has provided false age information, the account will be permanently closed immediately, all winnings will be forfeited, and any deposits made may be retained pending investigation. Parents and guardians in Bangladesh are strongly advised to use parental control software to prevent minors from accessing online gaming platforms.

Responsible Gaming Tools Available on dbaje

The following tools are available to all registered players directly from within your dbaje account settings. They are free to use, take effect promptly, and are designed to give you full control over how and when you engage with the Platform.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise. The following signs may indicate that gambling is having a negative impact on your life or the life of someone you know:

• ⚠️Gambling with money intended for essential expenses such as rent, food, or utilities.
• ⚠️Spending significantly more time gambling than originally intended.
• ⚠️Chasing losses — placing additional bets in an attempt to recover money already lost.
• ⚠️Feeling anxious, irritable, or restless when not gambling or when attempting to cut down.
• ⚠️Concealing gambling activity from family members, friends, or colleagues.
• ⚠️Borrowing money, selling possessions, or taking loans specifically to fund gambling.
• ⚠️Neglecting work, family obligations, or personal health due to time spent gambling.

How to Request Self-Exclusion

Self-exclusion is one of the most effective tools available to players who feel that their gambling has become problematic. When you self-exclude from dbaje, your account is blocked from all gaming activity for the duration you specify. dbaje will also stop sending you promotional communications during the self-exclusion period. Self-exclusion requests are honoured immediately — there is no waiting period.

Steps to self-exclude:

• Log in to your dbaje account and go to Account Settings.
• Select Responsible Gaming and then Self-Exclusion.
• Choose your exclusion period: 1 week, 1 month, 3 months, 6 months, 1 year, or permanent.
• Confirm your request. Your account will be locked immediately and you will receive a confirmation by email.

Alternatively, you can request self-exclusion by emailing [email protected] from your registered email address. State your full name, account username, and your desired exclusion period. Our team will process the request within one Bangladesh Standard Time (BST, UTC+6) business day and send confirmation once it is active.

Setting and Managing Deposit Limits

Deposit limits are one of the simplest and most effective ways to maintain control over your spending on dbaje. You can set a maximum amount that can be deposited into your account over a chosen time period. dbaje supports three limit periods:

• Daily limit — a maximum deposit amount per calendar day.
• Weekly limit — a maximum deposit amount rolling over a 7-day period.
• Monthly limit — a maximum deposit amount over a 30-day rolling period.

Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a 24-hour cooling-off period before it takes effect, giving you time to reconsider. If you set a deposit limit and then request an increase before the limit period has elapsed, the increase will not apply until the original limit period has ended and the 24-hour cooling-off has passed. This safeguard is in place to protect players from impulsive decisions.

Session Time-Out and Reality Checks

It is easy to lose track of time when you are enjoying a cricket match live bet or a run of slots spins. dbaje's session time-out feature allows you to set a maximum playing session length — from 30 minutes up to several hours. When the time limit is reached, you will be automatically logged out of the Platform. To resume playing, you will need to log back in, which provides a natural pause and an opportunity to reflect on whether you want to continue.

Reality check notifications are pop-up reminders that appear on screen at intervals you choose — for example, every 30 minutes — showing you how long you have been playing in your current session and your net win or loss for that session. These prompts are designed to help you stay grounded in the facts rather than getting caught up in the excitement of the moment. You can dismiss the notification and continue playing, or use it as a cue to stop.

Tips for Playing Responsibly

• Set a fixed entertainment budget for gambling each month — treat it the same as money spent on going out or watching sport — and never exceed it.
• Only gamble with money you can afford to lose. Never use funds reserved for rent, food, utilities, or family obligations.
• Take regular breaks during play. Step away from the screen every 30-60 minutes, even if you are on a winning streak.
• Never gamble while under the influence of alcohol, when you are emotionally distressed, or when you are tired. Clear-headed decisions are safer decisions.
• Do not chase losses. If you have lost your session budget, stop playing. Tomorrow is another day with a fresh start.
• Gambling is entertainment, not a way to make money. Approach every session with that mindset and it remains enjoyable for longer.

Protecting Vulnerable Players

dbaje recognises that certain players may be at greater risk of harm from gambling. This includes individuals who are experiencing financial hardship, those who have previously had problems with gambling, and individuals who may be going through difficult personal or emotional circumstances. dbaje's account monitoring systems are designed to flag unusual patterns of play — such as significantly increased deposit frequency, extended sessions without breaks, or repeated large losses in quick succession — and our support team may proactively reach out to such players to offer assistance.

If you are a family member or friend concerned about someone else's gambling behaviour, you may contact dbaje at [email protected] with your concerns. While we are bound by data protection obligations and cannot share account information with third parties, we will take all reasonable steps to investigate and address reported concerns in accordance with our player protection policies.

Contact Our Support Team

If you feel that gambling is becoming a problem for you — or if you simply want to activate a responsible gaming tool and are not sure how — do not hesitate to get in touch. dbaje's support team is available to assist you and will handle all responsible gaming requests with complete confidentiality.